Explore Legal terms before account access
Our Legal position starts with eligibility: access depends on local law, and you should only open an account where local law permits. We ask for accurate account details and clear phone verification before access is completed, because the account holder must be identifiable when a policy
-
1
question concerns a wallet record or account change. The same standards apply whether you use DANA, OVO, GoPay, QRIS, bank transfer or a virtual account as a payment reference. We may pause an account action when details conflict, a security check remains incomplete, or a request
-
2
needs clarification. Our policy text explains account use, personal-data handling, cookies, contact procedures and changes to these rules. If a local requirement prevents access, our support route can explain the applicable account status without suggesting a way around that requirement.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.